Effective Date: JUN, 2026
At Ved Pathology Laboratory ("Ved Pathology", "we", "our", or "us"), we are committed to protecting the privacy and confidentiality of our patients, website visitors, and VedCare members. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, diagnostic services, home collection services, appointment booking facilities, and VedCare membership program.
1. Information We Collect
We may collect the following information when you interact with us:
Personal Information
- Full Name
- Email Address
- Mobile Number
- WhatsApp Number
- Residential Address
- Age and Gender
- Appointment Details
- Health Package Selection
- Family Member Information (if provided)
- VedCare Membership Information
Medical & Diagnostic Information
- Test Requests
- Diagnostic Reports
- Medical History shared for testing purposes
- Sample Collection Information
Website Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Date and Time of Visit
- Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
- Process appointments and home collection requests.
- Provide diagnostic and pathology services.
- Generate and deliver test reports.
- Manage VedCare membership benefits.
- Communicate appointment confirmations and reminders.
- Send health-related updates, offers, and service notifications (where consent is provided).
- Improve our services and website experience.
- Comply with legal and regulatory requirements.
3. Medical Confidentiality
Ved Pathology Laboratory treats all patient information and diagnostic reports as strictly confidential.
Your medical records and test results will only be shared:
- With you or your authorized representative.
- When required by law.
- With healthcare professionals authorized by you.
- As necessary for diagnostic and laboratory operations.
4. VedCare Membership Data
Information submitted through VedCare registration forms is used solely for:
- Membership verification.
- Benefit administration.
- Health campaign notifications.
- Providing member-exclusive offers and services.
Members may opt out of promotional communications at any time.
5. Home Collection Services
When booking a home sample collection, we may collect your address and contact details to:
- Schedule appointments.
- Coordinate sample collection.
- Communicate collection status and reports.
This information is used only for service delivery purposes.
6. Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Analyze visitor behavior.
- Enhance user experience.
- Remember user preferences.
You may disable cookies through your browser settings; however, some website features may not function properly.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against:
- Unauthorized access
- Disclosure
- Alteration
- Loss or misuse
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
8. Information Sharing
Ved Pathology Laboratory does not sell, rent, or trade personal information to third parties.
We may share information with:
- Authorized healthcare professionals.
- Technology and service providers supporting our operations.
- Government authorities when legally required.
- Regulatory agencies as mandated by applicable laws.
9. Report Delivery
Diagnostic reports may be shared through:
- Secure laboratory systems.
- Registered email addresses.
- WhatsApp communication (where consent is provided).
- Physical report collection.
Patients are responsible for maintaining the confidentiality of their report access credentials and registered contact information.
10. Retention of Information
We retain personal and medical information for as long as necessary to:
- Provide healthcare services.
- Maintain laboratory records.
- Fulfill legal and regulatory obligations.
- Resolve disputes and enforce agreements.
11. Your Rights
You may request to:
- Access your personal information.
- Correct inaccurate information.
- Update contact details.
- Withdraw consent for marketing communications.
- Raise concerns regarding privacy practices.
Requests may be submitted using the contact information provided below.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites.
Users are encouraged to review the privacy policies of any external sites they visit.
13. Changes to This Privacy Policy
Ved Pathology Laboratory reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Ved Pathology Laboratory
2nd Floor, Zenith Complex,
Above Sarvoday X-Ray, Manglam Lane,
Doctor House Area, Palanpur – 385001,
Gujarat, India
Phone: +91 94273 44644
Email: info@vedpathlab.com
By using our website and services, you agree to the terms outlined in this Privacy Policy.
